FAQ Two-Factor Authentication

Two-factor authentication (2FA) is a security method that significantly increases the protection of user accounts. Unlike traditional login with only a password, 2FA is based on verifying two different identity factors. Typically, this involves a combination of something the user knows, such as a password, and something the user has, such as a security token that is sent to you by email.

This additional security layer ensures that unauthorized access is prevented even if a password has been compromised. Two-factor authentication is now a key component of modern IT security concepts and is offered or recommended as a standard by many online services.

The importance of two-factor authentication results from the increasing risks in the digital environment. Passwords alone often do not provide sufficient protection, as they can fall into the wrong hands through phishing attacks, insecure storage, or data breaches.

By requesting an additional second factor, another barrier is created that makes unauthorized access significantly more difficult. Even if an attacker has obtained a password, they cannot successfully log in without the second factor. Two-factor authentication is therefore an effective measure to protect personal data, confidential information, and digital services from misuse.

In addition, two-factor authentication strengthens trust in digital services. Users can rely on their accounts being additionally secured and on another security measure being applied in the event of unusual login attempts. In many cases, customers are also actively informed when a login attempt is detected that requires additional confirmation.

Another benefit is that users gain more control over their own security mechanisms and can actively contribute to protecting their digital identity.

Log in to the JOBST eShop as usual with your username and password.

A code will then automatically be sent to the email address stored in your account, and you will be asked to enter this code.

This step is quick and helps keep your account secure.

If you use different devices, each device must be confirmed once with an individual code.

To avoid having to verify yourself every time, always use the “Stay signed in” option on trusted devices.

In this case, the authentication will remain valid for the next few weeks.

Tip: We strongly recommend using an individual email address for each user so that the code can be sent to the correct person.

If setting up an individual email address is not possible for you, please contact our JOBST Customer Service directly at 02822 / 607 360 for further advice.

To further increase security, we also ask you as a user to change your password regularly and not to share sensitive login details with third parties. For this reason, the password must be changed every 3 months.